Put your safety first when you discover a burglary. Do not enter if someone may still be inside.
Contact the police
Call 101 for an urgent police response. Leave the scene untouched before officers examine it. Police advice after a burglary (French).
Document without disturbing evidence
Follow the officers' instructions. When permitted, collect photos of damage and a list of missing belongings. Note the case reference. Ask your insurer about the procedure, documents and deadlines in your policy.
Arrange security work
Describe the visible damage, usable entrances and whether the police examination is finished. The assessment distinguishes temporary securing from permanent repairs. Ask which parts are needed and keep their references. An intervention does not guarantee insurance reimbursement.
After the emergency
Check whether keys are missing and which entrances they opened. Inform the manager of a shared entrance. Have the door, frame and lock examined together before choosing additional equipment.
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Preparing security work with the locksmith
Once the police allow access, describe damage to the door, frame, strike plate and lock separately. A new lock alone is insufficient if the supporting structure no longer allows correct closing. Explain who can authorise the work and whether this is a communal entrance.
- Have the locksmith explain what can be secured immediately and what requires a part or another visit.
- Ask whether the temporary closure allows normal locking and exit, and what precautions to follow until repair.
- Keep the quote, invoice, part references and, following the instructions received, photographs of damage for your records.
To distinguish the work items, read our guide to locksmith quotes. Coverage remains subject to your policy and your insurer’s instructions.