A slammed door, a key that spins freely and a damaged lock require different assessments. Start by describing what you can observe. Some causes can only be identified after an on-site examination.
Information to provide
- The full address, postcode, floor and access arrangements.
- Whether the door is slammed shut or locked, and whether the key is lost, broken or inside.
- The visible make and model, without forcing or dismantling the mechanism.
- A photo of the door and lock if it is safe to take one.
What the assessment should establish
The technician examines the door, cylinder, lock and frame. Opening a door and replacing a lock address different needs. A part should only be replaced for an identified reason, rather than automatically during every opening.
Understand the work before agreeing
Ask which operations are proposed, whether parts are needed and which conditions apply to travel, labour and materials. If the assessment changes, ask for an explanation of additional work before accepting it. Keep the accepted quote, invoice and references of the parts installed.
Check the business
Compare its name, VAT number and contact details with the documents you receive. A fault requiring an on-site examination is not, by itself, evidence of fraud. Ask for clarification if work is unexplained or imposed without your agreement.
Contact Janssens
Describe the problem to our team on 0495 205 400 to arrange the visit. Availability and arrival time are confirmed for your address. The assessment determines the method; non-destructive methods are preferred when the mechanism allows.