Privacy Policy | Janssens Locksmith

1. Introduction

LAMRO GROUP (hereinafter "we", "our" or "Janssens Locksmith"), as data controller, is committed to protecting the privacy of users of its website janssensserrurier.be.

This privacy policy explains how we collect, use and protect your personal data, in accordance with the General Data Protection Regulation (GDPR).

2. Data Collected

As part of our activities, we may collect the following data:

Identification data: name, first name, address
Contact data: phone number, email address
Location data: intervention address
Communication content: messages, photos of a door, lock, cylinder or key, and documents you choose to send by email or WhatsApp
Technical data: IP address, browser type, pages visited (via cookies)

3. Purposes of Processing

Your personal data is processed for the following purposes:

Responding to your quote and intervention requests
Providing our locksmith services
Preparing and sending invoices
Ensuring follow-up and warranty of interventions
Improving the quality of our services and our website
Complying with our legal and tax obligations

4. Legal Basis for Processing

We process your data on the following legal bases:

Contract performance: to provide the requested services
Legal obligation: to comply with our tax obligations
Legitimate interest: to improve our services
Consent: for sending marketing communications (where applicable)

5. Data Retention

Your personal data is retained:

Customer data: during the commercial relationship, then 10 years for accounting obligations
Prospect data: 3 years from the last contact
Diagnostic photos: only for as long as needed for the quote, intervention and follow-up, then deleted unless required by law or for a dispute
Cookie choice: 6 months

6. Data Sharing

Your data may be shared with:

Our technicians for on-site interventions
Our accountant for invoicing
WhatsApp Ireland Limited and Meta companies or providers when you choose WhatsApp
Google Ireland Limited when you accept measurement cookies
Competent authorities if required by law

We never sell your data. Using WhatsApp or Google services may nevertheless involve processing outside the European Economic Area under the safeguards described by those providers. Read the WhatsApp EEA Privacy Policy and Google Privacy Policy.

6a. Smart-lock configuration

During a Nuki or similar installation, the customer creates their own account, password, codes and permissions. The technician may temporarily see settings required for setup while working under the customer's control, but we retain no login, administrator code, virtual key or account access after handover.

The customer manages activity logging in the manufacturer's service and decides whether to enable, limit or disable it. People whose access is logged must be informed where required. The manufacturer processes that data under its own privacy policy.

7. Cookies

The site stores your choice locally for 6 months. Google Tag Manager (container GTM-K9VS86QX) loads Google Analytics 4 (measurement G-JQYBLWR0KQ) only after you agree.

Essential cookies: necessary for the site to function
Google Analytics measurement cookies: _ga and _ga_JQYBLWR0KQ, used to measure audience and conversions after consent; Google sets their maximum lifetime at 2 years

You can withdraw consent at any time with the control available on the site.

8. Your Rights

Under GDPR, you have the following rights:

Right of access: obtain a copy of your data
Right of rectification: correct your inaccurate data
Right to erasure: request deletion of your data
Right to portability: receive your data in a structured format
Right to object: object to the processing of your data
Right to restriction: limit the processing of your data

To exercise these rights, contact us at info@janssensserrurier.be.

9. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss or destruction:

Secure HTTPS connection
Limited access to data on a "need-to-know" basis
Regular security updates

10. Complaints

If you believe your rights are not being respected, you can file a complaint with the Data Protection Authority (DPA):

Website: www.autoriteprotectiondonnees.be
Email: contact@apd-gba.be
Address: Rue de la Presse 35, 1000 Brussels

11. Changes

This privacy policy may be updated. We will inform you of any significant changes via our website.

12. Contact

For any questions regarding this policy or your personal data:

Phone: 0495 205 400
Email: info@janssensserrurier.be
Address: Chaussée de Louvain 629, 1030 Schaerbeek