Privacy Policy

1. Introduction

LAMRO GROUP (hereinafter "we", "our" or "Janssens Locksmith"), as data controller, is committed to protecting the privacy of users of its website janssensserrurier.be.

This privacy policy explains how we collect, use and protect your personal data, in accordance with the General Data Protection Regulation (GDPR).

2. Data Collected

As part of our activities, we may collect the following data:

• Identification data: name, first name, address
• Contact data: phone number, email address
• Location data: intervention address
• Technical data: IP address, browser type, pages visited (via cookies)

3. Purposes of Processing

Your personal data is processed for the following purposes:

• Responding to your quote and intervention requests
• Providing our locksmith services
• Preparing and sending invoices
• Ensuring follow-up and warranty of interventions
• Improving the quality of our services and our website
• Complying with our legal and tax obligations

4. Legal Basis for Processing

We process your data on the following legal bases:

• Contract performance: to provide the requested services
• Legal obligation: to comply with our tax obligations
• Legitimate interest: to improve our services
• Consent: for sending marketing communications (where applicable)

5. Data Retention

Your personal data is retained:

• Customer data: during the commercial relationship, then 10 years for accounting obligations
• Prospect data: 3 years from the last contact
• Cookies: maximum 13 months

6. Data Sharing

Your data may be shared with:

• Our technicians for on-site interventions
• Our accountant for invoicing
• Competent authorities if required by law

We never sell your data to third parties. We do not transfer your data outside the European Economic Area.

7. Cookies

Our site uses cookies for:

• Essential cookies: necessary for the site to function
• Analytical cookies: to understand site usage (anonymized)

You can manage your cookie preferences via your browser settings.

8. Your Rights

Under GDPR, you have the following rights:

• Right of access: obtain a copy of your data
• Right of rectification: correct your inaccurate data
• Right to erasure: request deletion of your data
• Right to portability: receive your data in a structured format
• Right to object: object to the processing of your data
• Right to restriction: limit the processing of your data

To exercise these rights, contact us at info@janssensserrurier.be.

9. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss or destruction:

• Secure HTTPS connection
• Limited access to data on a "need-to-know" basis
• Regular security updates

10. Complaints

If you believe your rights are not being respected, you can file a complaint with the Data Protection Authority (DPA):

• Website: www.autoriteprotectiondonnees.be
• Email: contact@apd-gba.be
• Address: Rue de la Presse 35, 1000 Brussels

11. Changes

This privacy policy may be updated. We will inform you of any significant changes via our website.

12. Contact

For any questions regarding this policy or your personal data:

• Phone: 0495 205 400
• Email: info@janssensserrurier.be
• Address: Chaussée de Louvain 629, 1030 Schaerbeek