Who Pays the Locksmith: Tenant or Owner?

In Brussels, where most residents rent an apartment, the question keeps coming up: who pays the locksmith, the tenant or the owner? The answer depends on the cause of the problem. As a general rule, anything that falls under normal use and wear is the owner's responsibility, while anything resulting from misuse or negligence is the tenant's.

The principle under Belgian law

The residential lease in Belgium distinguishes tenant repairs (the tenant's responsibility) from repairs linked to wear and ageing (the landlord-owner's responsibility). A lock that seizes up after fifteen years of use falls under ageing; a lock forced because the tenant lost their keys is the tenant's responsibility. In case of doubt, the lease and the entry inventory (état des lieux) are decisive.

Concrete cases: who pays what?

Key lost by the tenant

This is the most common case. If the tenant loses their keys, the door opening and any cylinder replacement are in principle their responsibility. Tip: have the cylinder changed, not just opened, because you don't know where the lost keys ended up — it's a matter of security.

Worn or faulty lock

If the lock jams, the key spins freely or the mechanism is at the end of its life after years of normal use, it's generally up to the owner to cover the replacement, as upkeep of the property. Notify them in writing before incurring costs.

Break-in or attempted burglary

After an attempted break-in, replacing the damaged lock is often covered by home insurance (the tenant's for contents, the owner's for the building). The police report and quote are essential. See our guide on insurance and locks.

Change of tenant

At every change of tenant, it's strongly recommended to change the cylinder: the previous occupant or their relatives may still hold copies. This cost is generally borne by the owner, who thus secures their property for the newcomer. See also should you change the locks when moving?

The right reflexes to avoid a dispute

• Re-read your lease: some clauses specify how maintenance costs are shared.
• Notify in writing (email or registered letter) before any non-urgent job, especially if you're a tenant and believe the cost falls to the owner.
• Keep the invoice: it serves as proof for reimbursement or settlement.
• In an emergency, secure first, discuss who pays afterwards: a door that no longer closes can't wait.

In an emergency, we act first

Whether you're a tenant or owner, a blocked door or a forced lock must be handled fast. We work 24/7 across Brussels and Brabant, we issue a clear invoice you can present to your landlord or insurer, and we advise you on the best solution. Call 0495 205 400.