Before arranging work on a Fichet door, identify the door set, lock and key system separately. The door name alone is insufficient to order a part or spare key. First explain whether you are locked out, the door will not lock, or you simply need another key.
Spheris, lock and cylinder: identify the relevant part
The 2015 Belgian Spheris S sheet (French) distinguishes the door set, its lock and several cylinder configurations. It explains these components, but cannot identify your version remotely or confirm current parts availability.
On an already open door, photograph the whole assembly and visible markings without dismantling anything. Look for the installation invoice and instructions. Keep codes, cards and detailed key cuts out of publicly shared photographs.
Which fault should you describe?
- Door shut with keys inside: explain whether it was merely closed or also locked, and whether a key is inserted on the inside. The technician confirms the appropriate method and risks for the door on site before you agree to the work.
- Key resists or turns without operating the lock: stop forcing it. Explain whether the handle works and whether the fault is new. The lock will not turn guide helps describe the symptoms.
- Bolts no longer enter the keeps: mention rubbing, an impact or recent building work. The assessment must distinguish door alignment from a lock fault; do not adjust hinges at random.
Spare Fichet key: what if the ownership card is missing?
The official lost-card FAQ (French) limits its stated card-replacement procedure to 787/787Z systems. It is not a universal procedure for every Fichet key.
Before ordering, ask the manufacturer’s listed network to confirm the profile, documents accepted in Belgium, price and lead time. For shared access, consult the property or key-system manager. A repair enquiry to Janssens does not confirm a key order through the Fichet network.
A2P: check the lock and complete door set separately
CNPP distinguishes lock certification, using stars, from complete door-set certification (French), including BP1, BP2 and BP3. Published resistance times refer to laboratory tests.
Ask for the exact reference and specified components before replacement. A new lock alone does not certify the whole door. If your insurance policy requires particular protection, confirm the equipment requirements with your insurer; see understanding A2P.
What should the quote help you decide?
- Which part is faulty: cylinder, lock, keep or supporting door structure?
- What does the total include: opening, adjustment, parts, travel and any surcharges?
- Is the solution temporary or permanent? Does it need an order or a second visit?
- Which references will be installed, which keys will be supplied and which functions will be checked afterwards?
Repair or replacement depends on the condition found and compatible parts. Moving to another range does not justify an automatic compatibility or savings promise. For maintenance, follow the installed model’s instructions; do not add an unapproved product.
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Manufacturer and CNPP sources consulted on 3 October 2026. The historical sheet cited does not replace identification of your installation.